Meal Prep Frequently Asked Questions

+ Do you have a minimum order amount?

Yes we do! Our minimum order amount is $125.

+ When is the cut-off time for placing my order?

Our cut-off time for custom meal plan, subscription, and try out orders is Friday night at 11:59 PM for delivery the following Monday. Our cut-off time for "The Shop" (a la carte) orders is Saturday night at 11:59 PM!

Orders placed after the cut-off time are not guaranteed to be fulfilled for delivery for the following Monday

+ How do I order?

Visit our Meal Delivery Page or The Shop to place your meal delivery order for the week! And, feel free to email, or call us if you have any questions!

+ Do you have a menu?

No, we do not have a set weekly menu. However, you can browse our Shop to see all of our menu items.

+ How does your meal delivery service work?

Great question! You can handpick your meals or we can pick them for you. The question is what works best for you?

+ If I want to handpick my meals, how do I do so?

Navigate to The Shop and pick your meals one of two ways:

1. Make your protein a meal with our "Make It A Meal Options"
2. Order your items "a la carte" from our various menus

+ If I want to add double protein to my meal plan or subscription, how do I do so?

The more gainz, the merrier! If you're wanting extra protein with your order, please email our Wellness Team for additional information and pricing.

+ What are your "Make It A Meal Options"?

Each one of the products on our proteins menu can be made into a meal! Each protein has a "chef suggested" pairing drop-down menu. Simply click the drop-down menu and highlight your preferred "make it a meal" pairing, then add the item to your cart! That's it!

+ What does ordering from "The Shop" mean?

Just like in a restaurant, all of our menu items can be ordered as separate items, rather than part of a set meal. When you order an item a la carte* from The Shop, you'll receive that item and nothing else. For example, if you order a portion of Blackened Chicken off of our proteins menu, then you'll receive just the portion of chicken; no vegetables or starches are included. The Shop is a convenient way to order when you want to create your own meals or know what you like! **The Shop items cannot be customized

+ I see a 💪🏼 icon in THE SHOP. What does it mean?

The 💪🏼 icon denotes items in the TMC Fit category.

+ What is the TMC Fit category?

Our TMC Fit category contains meal delivery menu items that are lower in calories. TMC Fit was developed for clients with sustainable weight loss in mind. Each TMC Fit item is denoted by a 💪🏼 icon.

+ What is the TMC Fit calorie criteria?

Our TMC Fit calorie criteria is as follows:

• Breakfasts: less than 525 calories
• Lunches: less than 600 calories
• Dinners: less than 600 calories
• Vegetables: less than 100 calories
• Sauces: less than 255 calories
• Starches: less than 200 calories
• Soups: less than 550 calories
• Entree Salads: less than 550 calories
• Side Salads: less than 400 calories
• Bowls: less than 500 calories
• Healthy Snacks: less than 350 calories
• Healthy Desserts: less than 350 calories

+ I see a 🌶 icon in THE SHOP. What does it mean?

The 🌶 icon denotes meal delivery menu items that are spicy.

+ If I want you to choose my meals, then how do I do so?

It's easy! Head to our meal delivery plan tryout page and purchase a meal plan for the week, or join the club and subscribe to one of our meal plan subscriptions! Each one of our meal plans are custom, and Chef Taylor and team write your menu each week. And, each week your menu changes! We also offer family meal plans and family meal plan subscriptions as well.

+ What's the difference between a meal plan and a meal plan subscription?

Both are one and the same; except when you subscribe to a meal plan subscription, you don't have to place your order each week, and you save 15% or more off your meals!

+ What's the difference between a family meal plan and a family meal plan subscription?

Both are one and the same, except when you subscribe to a family meal plan subscription, you don't have to place your order each week and you save 25% off your meals!

+ Can I request certain items in my meal plan?

Sure! You can make requests by sending us a simple email with the items you'd like to see on your menu for the week. Additonally, you can make menu requests and update youre preferences by filling out our Menu Preferences and Requests Form that can be found under the resources tab on our wesbite. ALL menu requests must be sent in by Thursday at 5:00pm. Our order cut off for the week is Friday at 11:59pm.

+ Do you offer custom meal plans?

Yes we do! All of our meal plans and meal plan subscriptions are customizable.

+ How do I customize my meal plan?

When you add a meal plan or a meal plan subscription to your cart, we ask you four questions:

1. Do you have any dietary restrictions?
2. Do you have any food allergies?
3. What's some of your favorite foods?
4. What's some of your least favorite foods?

After you checkout, our menu writing team uses the information you provided to write your menu each week!

+ When do you deliver your healthy meals?

We deliver once a week on Monday nights, between the hours of 1:00 - 9:30 pm. In addition, our delivery dates change from time to time due to holidays and catering season. If this is the case, we will let you know weeks in advance via email. You can also check our meal prep delivery schedule for all upcoming meal delivery dates.

+ Where do you deliver your meals?

We deliver to all of Orange County and almost all parts of Los Angeles County!

+ How much is meal delivery?

If you live within 15 miles of our location in Irvine (17945 Sky Park Circle, Suite G, Irvine, CA 92614), then meal delivery is free with orders of $250 or more - use code 15MILES at checkout (only eligible on Orange County Delivery). Otherwise, we charge $19.50 for meal delivery in Orange County and $24.50 for meal delivery in Los Angeles (most parts).

+ Why do you charge for delivery?

At TMC, we believe in fair wages for our ALL employees and that includes our incredible, always on-time, in-house delivery drivers. Your delivery fee pays their fair wages, mileage, as well as tips for your driver.

+ When will my meal delivery arrive?

Your food will arrive on Monday between 1:00 - 9:30 pm.

+ What is a failed delivery?

A failed delivery is when a TMC delivery driver is unable to drop-off an order at the assigned location. In this case, the driver will contact the customer at the phone number on-file and will wait a maximum of 15 minutes to hear back regarding the updated delivery instructions.

If no contact is made within 15 minutes, TMC considers this a failed delivery attempt, and will bring the customer's delivery back to TMC headquarters. The order will be placed in TMC refrigeration, and will be available for pickup from our headquarters during normal business hours. Please note that our address is: 17945 Sky Park Circle, Suite G. Irvine, CA 92614. TMC’s business hours are 9:00am - 5:00pm (Monday through Friday)

+ How do you deliver your meals?

Your order is delivered in a Taylor Made Cuisine branded insulated bag, so your food stays nice and cold.

+ What should I do with my bags?

Please place your TMC bags on your doorstep before your next meal delivery. Your driver will pick them up when they drop off your order. We recylce and reuse our bags, so please return them!

+ Do you work with any dietary restrictions?

We cater to almost every dietary restriction, including, but not limited to: Gluten-Free, Dairy-Free, Vegan, and Vegetarian. We also offer popular meal programs such as: Keto, Paleo, Candida, and Low FODMAP.

While we welcome your customizations, there are some combinations that we do not accommodate. If you have complex dietary restrictions or allergies, we ask that you contact us before placing your order for approval! Also, we cannot omit salt or pepper from our menu items.

+ What menu items will come in my custom meal plan?

Good question! If you're wondering, feel free to browse the shop to check out our menu items for the week. All of the menu items you see could end up on your menu, plus some of Taylor's own special creations for the week. And, you might even get a new menu item that isn't on our website yet!

You can also make requests for your menu by sending us a simple email with the items you'd like to see on your menu for the week. ALL menu requests must be sent in by Thursday.

+ Can I preview my menu for the week?

The simple answer is no. Your menu is custom to you, so it doesn't exist until we write it! The turnaround time from our ordering window closing to production/delivery is too short to submit menus for customer approval.

However, you can make requests for your menu by sending us an email with the items you'd like to see on your menu for the week. ALL menu requests must be sent in no later than Thursdays by 5:00 pm for delivery the following Monday.

+ I ordered a meal plan, does it come with a menu?

Yes! Your meal plan comes with a menu which will be delivered with your food in your bag.

+ How are your meals packaged?

At Taylor Made Cuisine, we use BPA Free, resuable, plastic containers. They are dishwasher and microwave safe, recyclable, and are strong enough to withstand product freezing as well as reheating.

+ Why is my food in separate containers?

Each of our menu items come in its own individual container, so your food stays fresher for longer! When it's time to eat, just grab your containers and make your plate! Simple + easy, and our customers love it!

+ I just got my healthy food delivery, what do I do?

First of all, breathe! You're a new customer and this is your first time using our service - no reason to panic!

Second, find your menu and unload your bag. Make sure you have all of the items on your menu, and organize them by meal in your fridge. That way, you know where everything is and what items go with what! That way, you're all set for the week.

+ Do I put my food in the refrigerator or in the freezer?

You should unload your food delivery and put all of your food in your refrigerator.

+ How long will my meals last in my refrigerator?

Your food will last up to seven days in your refrigerator. The items with the "eat first" sticker are items that are more perishable, and as such we recommend consuming them within the first three days of your delivery to maintain freshness.

+ Does your food come cooked?

All of our menu items come cooked through and just need to be reheated in a microwave, on the stove, or in the oven.

+ How do I reheat my meals?

You can reheat your meals in the microwave, pan, oven, or air fryer: whichever method suits you! Download our reheating instructions infographic!

+ Do you have nutritional information for your meals?

Yes we do! Here's the nutritional information for our meal delivery menu items. It's a work in progress, so if you don't see the menu item you're looking for, then feel free to email us!

+ Do you provide macro/calorie specific meals?

The simple answer is no. Our approach to healthy eating places a greater emphasis on quality of nutrients versus quantity of macros or calories. All calories are not created equal and it's important to note that the most nutrient dense foods are high in calories (but also high in fiber, vitamins and minerals). However, we do have nutritional labels available to assist anyone who does want to track their macros or calories.

+ My food comes pre-portioned, what does that mean?

Each food item comes pre-portioned in it's own individual container, so you're never over-eating! Proteins are weighed before packaging, and all your vegetables and starches will come in either 8, 12, or 16 ounce containers.

+ I got an avocado in my meal plan, but it's not ripe. What should I do?

Avocados will be in your meal plan from time to time, and we can't always ensure they're ripe because they spoil quickly. So, if you receive an avocado and it's not ready to go, put it in a paper bag for a day or two until it ripens up!

+ How much do your meals cost?

We strive to keep our costs as reasonable as possible during these inflationary times, while also providing you only the freshest high-quality ingredients. As such, our "Make It A Meal" pairings start out around $18 per meal in THE SHOP. By joining "the club" you can save 15% off your meal plan each week! In addition, we offer flexible a la carte ordering. We also offer Family Meal Plans and Family Meal Plan Subscriptions - which can save your family up to 25% off your meals each week!

+ Are you a subscription only service?

No, you can order what you want, when you want! However, we do offer meal plan subscriptions and family meal plan subscriptions that simplify ordering and save you money on your meals each week. In fact, our meal subscriptions can save you up to 25% off your meals each week!

+ Do you have meal plan subscriptions?

Yes! Ordering your meal plan subscription is super simple! Just follow these steps:

1. Visit “The Club” Page
2. Choose your meal plan subscription
3. Select how many days of food you want
4. Select how many meals a day you want
5. Select if you want snacks
6. Select if you want desserts (only available on some plans)
7. Click SUBSCRIBE.
8. Fill out the simple form that pops up and tell us if you have any food allergies, dietary restrictions, and what your favorite and least favorite foods are.
9. Complete your Check Out.

+ How do I manage my meal plan subscription?

To manage your meal plan subscription, just follow these steps: Sign-in to your customer account. Click My Account. Then, click Subscriptions. Then, click on your subscription to view its details and cancel if necessary.

+ When does my meal plan subscription renew?

Your meal plan subscription will renew on the same day it was created each week, unless it was created on a Wednesday, Thursday, Friday, or Saturday. Meal plan subscriptions created on Wednesday, Thursday, Friday, or Saturday will be rescheduled to renew on Tuesday each week.

+ Can I reschedule my meal plan subscription billing date?

Yes! Just send us an email and we can postpone/reschedule your meal plan subscription billing date!

+ Can I pick my own meals or do you pick them for me?

Either/or! When you subcribe to a meal plan, our Wellness Team will write your menu for you each week, and each week your menu changes. If you want to choose your own meals, you can make requests by emailing menurequests@taylormadecuisine.com or you can submit a menu preferences and requests form no later than Thursday by 5:00 pm for delivery the following Monday.

+ What forms of payment do you accept?

We accept all major credit cards and Apple Pay.

+ Do you have a rewards and loyalty program?

Yes we do! We recommend signing up here and downloading an app called Offerwhere.

+ How does Offerwhere work?

Offerwhere will email you a PIN after you have activated your account. Then, head to our website to enter your PIN and make a purchase. You will receive 2 points for every dollar spent! For every 3,000 points you will receive a $30 discount code.

To keep track and view your points, you need to download the Offerwhere app! With the app, you will have the ability to receive special TMC offers and redeem your points!

If you place an order through The Shop, you’ll receive $30 off when you check out and enter the code!

If you have a subscription, you have the choice to receive an additional $30 of menu items for FREE or a $30 refund!

If you have any further questions, please email wellness@taylormadecuisine.com.

+ Can I pause my meal delivery subscription?

Yes! Going out of town? Please contact our Wellness Team with the dates of your trip so we can reschedule your billing!

+ Can I pause my meal delivery subscription indefinitely?

We are unable to keep a subscription on pause indefinitely. If you are looking to take a substantial pause, the best option is to cancel your current subscription. Subscriptions that are requested to be rescheduled without a set return date for the billing will be cancelled at our Team's discretion.

+ Can I cancel my order?

Orders cancelled by 5pm on Thursday are eligible for a full refund (minus credit card processing fees of 5%). Orders cancelled before 5pm on Saturday are subject to a full credit only. We cannot accept or issue credits after 5pm on Saturday for Monday delivery. If you need to make changes to your order, then please email us at billing@taylormadecuisine.com to request the change or cancellation.

+ I cancelled my meal plan subscription after it renewed. Do I need to cancel my pending order too?

Yes, you need to email us to cancel your pending order if you do not want to recieve it the following Monday. Cancellation requests recieved AFTER Thursday at 5:00 PM are not guaranteed a full refund (minus credit card processing fees of 5%).

If you cancel your subscription and do not email us that you want to cancel your pending order, our team will fulfill the order for our next delivery date

+ Do you have a returns, refunds, and ordering policy?

We do! Here's our returns, refunds, and ordering policy.

+ Can I apply a promo code to an order I already placed?

Unfortunately, promo codes cannot be retroactively applied to your order. However, promo codes (that don't have an expiration date) can be used towards a future meal delivery purchase :)

+ I bought a deal on Yelp!, how do I redeem it?

If you purchased a deal on Yelp!, you will receive an email from them with a claim code. Please email us your claim code with your name and phone number, and we will send you a promo code to use in our store!

+ Do you offer a senior discount?*

Yes, we do offer a 20% senior discount with photo ID verification! Please email us or give us a call at 7143426454 to learn more about it! This discount is valid only on A La Carte or Tayste orders. For a subscription order, our subscriptions are discounted at 15%, so we can offer an additional 10% off.

*discount CANNOT be combined with veteran discount or active military discount.

+ Do you offer a veteran discount, active military discount, or a first responder discount?*

Yes, we do offer a 20% discount for veterans, active military, and first responders with a photo ID verification! Please email us or give us a call at 7143426454 to learn more about it! This discount is valid only on A La Carte or Tayste orders. For a subscription order, our subscriptions are discounted at 15%, so we can offer an additional 10% off.

*discount CANNOT be combined with senior discount.

+ Do you offer a student discount?*

Yes, we do offer a 20% discount for students with a photo ID verification! Please email us or give us a call at 7143426454 to learn more about it! This discount is valid only on A La Carte or Tayste orders. For a subscription order, our subscriptions are discounted at 15%, so we can offer an additional 10% off.

+ What is the Shop Pass?

The Shop Pass is our A La Carte Subscription Plan! Want to custom select all of your items in your order? Choose this plan and SAVE with each order!

+ What are your Shop Pass tiers?

Our Shop Pass tiers are as follows:

MUNCHIES PASS (SAVE 16%): Spend $125 each week and get $145 worth of meals with your MUNCHIES PASS

FOODIE PASS (SAVE 20%): Spend $150 each week and get $180 worth of meals with your FOODIE PASS

FEAST PASS (SAVE 25%): Spend $200 each week and get $250 worth of meals with your FEAST PASS

+ I have signed up for the Shop Pass. When will I receive my discount code?

You will recieve your custom discount code via email. We will send this to you within our business hours.

+ I have received my discount code, what now?

Now, you can go onto the Shop and add your desired items to your cart. Please use your unique code at checkout before placing your order!

+ I placed my first order without my SHOP PASS discount code. Can you apply the discount?

Unfortunately, discounts cannot be retroactively applied to your order. Please wait for your SHOP PASS discount code before you place your first order.

+ When is the order deadline?

The order deadline for our Shop Pass Subscription is Friday at midnight. Our deadline to place the A La Carte order is Saturday at midnight.

+ What if I forgot to place my weekly order?

Please email our team at: wellness@taylormadecuisine.com so that we can schedule accordingly.

+ What if I would like to order more than the plan I am signed up for?

You are able to add on more items to your order!

+ Is free delivery included?

No, free delivery is not included in the Shop Pass Subscription.

+ What if I want to postpone my delivery?

Please email: wellness@taylormadecuisine.com with the date you are rescheduling your delivery to.

+ What is the order minimum for the Shop Pass?

The order minimum for a Shop Pass is:

MUNCHIES PASS: $145

FOODIE PASS: $150

FEAST PASS: $200